FAQs
Frequently Asked Questions
Why choose Bright Touch Cleaning?
We provide customized cleaning for each individual client. We appreciate all homes and clients are different and we strive to meet your personal needs.
How do I schedule a cleaning?
It’s easy to schedule a cleaning with Bright Touch! Complete an estimate request form – to provide an estimate, we’ll need some basic information, e.g. size of house, which rooms you’d like us to clean, etc. The form takes no more than a couple of minutes to complete and lets us know exactly what you are looking for. When you submit the form, our office will contact you usually within one business day with your cleaning rate. Schedule a cleaning – After we give you the customized rate for your cleaning needs, we will indicate some available appointments. If the days and times work for you, we will immediately schedule your cleaning with us.
How are rates calculated?
To help keep things simple and give our clients certainty of the cost of their cleaning, we charge a flat rate for our standard cleaning service. We provide customized pricing based on your specific requirements and how frequently you would like us to clean your home. We offer weekly, biweekly, monthly, ad hoc, and specialized one-time cleaning based on your needs. Typically, the more frequent the cleaning, the lower the rate since less effort should be needed with less time between visits.
What do we need to do to get ready for your cleaning services?
To help ensure our cleaning specialists can clean as efficiently as possible, we ask clients to ensure the “decks are cleared”, i.e., toys, clothing, etc. removed from floors, dishes removed from the sink. You certainly do not need to clean your home before the cleaner arrives! If you want to learn more about how to prepare properly for professional cleaning, please contact us on 215-699-5060.
How many cleaners are typically in a crew?
For recurring cleaning, the crew usually consists of one cleaning specialist. We always try to ensure that the same cleaning specialist cleans your home on each visit as this allows them to get to know our clients on a more personal, yet professional level. However, if your regular cleaning specialist is sick or on vacation, you will still have a qualified cleaning specialist there to do the job to the same standard you will come to expect from Bright Touch.
Are you insured?
We are fully bonded and insured. We carry insurance for our employees and the work we do in your home. We guarantee your satisfaction. If something did not meet your expectations, let us know within 24 hours and we will fix it.
Do I have to sign a contract?
No, we do not require a contract.
What is your cancellation policy?
We understand that life happens. However, we ask our clients to give us at least 2 business days’ notice when canceling an appointment. Cancellations made within 48 hours of an appointment will incur 50% of the cleaning fee. Of course, there are always unexpected circumstances that could override this charge.
What payment methods do you accept?
We take checks, all major credit/debit cards, and Venmo. We do require a card on file for all cleanings but are happy to take a different form of payment if that is more convenient for you.
If you would like to pay by one of these methods, please contact the office at 215-699-5060 or info@brighttouchcleaning.net so we can set up the appropriate payment arrangements.
Does each cleaning cost the same?
We charge a slightly higher rate for the initial visit than subsequent visits. The reason for this is our cleaning specialists will usually need to perform additional cleaning tasks to bring your home up to our professional standards. Both the initial cleaning and recurring cleaning visits are charged at a flat rate. We have never subscribed to the theory of a large initial cleaning fee where a team of a handful of people is sent to your home for 4 to 5 hours. When you contact us for an estimate, you will receive an estimate of both the initial cleaning and recurring cleaning visits.
Do I need to tip my cleaner?
While tips are always appreciated by our cleaning specialists, they are never required. If you want to express your gratitude for excellent service, you are welcome to do so. Note, you can expect the same high level of service whether you tip or not.
What do we need to provide to use your cleaning services?
We provide all the cleaning supplies needed to clean your home. However, we do ask clients to provide their own toilet brushes for hygiene reasons. Other than that, we’ll provide the rest.
How are you protecting against COVID-19?
All our cleaning specialists are fully trained on our protocols and have been provided with Personal Protective Equipment, including masks. We ask clients to let us know in advance if anyone in their household is symptomatic so we can reschedule service. We also request clients create separation between their household members and the cleaner, e.g., by remaining downstairs while the upstairs is cleaned. Finally, we have incorporated additional disinfecting of high-touch areas using EPA-approved disinfectants as part of our standard cleaning service.
What areas do you service in Montgomery County?
You can hire our professional cleaning in the following areas:
Ambler, Audubon, Blue Bell, Chalfont, Collegeville, Colmar, Doylestown, Dresher, Eagleville, East Norriton, Eureka, Fort Washington, Gwynedd, Harleysville, Hatfield, Horsham, Jarrettown, Kulpsville, Lafayette Hill, Lansdale, Line Lexington, Maple Glen, Montgomeryville, New Britain, North Wales, Plymouth Meeting, Schwenksville, Sellersville, Skippack, Souderton, Spring House, Spring Mount, Telford, West Norriton, & West Point, PA.
How can I book Bright Touch Cleaning Service in Montgomery County PA?
To get service from Bright Touch Cleaning, request a quote first. Click here to fill out a form to provide us with some information about your home better (number of rooms, square footage, preferred date, and frequency of cleaning how recurrent). This way, we can give you an accurate quote for the cleaning services you need.
Do I need to be home for my scheduled cleaning service?
No, you do not need to be home during your cleaning service. However, if you would prefer to be, that is fine with us. Do you think the Covid question is still relevant/needed?